Dear Ian, thanks for your comments. We read all our reviews and take all comments by our customers very seriously. You can see we have already replied to someone else regarding these spout clips. I can appreciate that you feel frustrated regarding the charges and you are right they are relatively high for such a small thing. If I can briefly explain the current situation for us, I know it may not make you feel better, but it may offer some clarification for other customers as to the charges. Just to clarify, no spout clips are actually included when you purchase any of our fuel cans and the 10/20 litre spout clips are only included when you purchase a Wavian spout. The Wavian 5 litre fuel can is a different shape and design to the 10 & 20 Litre fuel cans (which are the same at the top), so it needs a different spout clip too. As we sell many more 10 & 20 Litre cans than 5 litre cans it wouldn’t be cost effective for us to include a 5 litre spout clip and a 10/20 Litre spout clip with every spout that is ordered as most people wouldn’t need it. So that is why we sell the 5 litre spout clips separately. We try to make this clear and on all the 5 litre Wavian fuel can product pages it mentions that you will need to purchase a separate 5 litre spout clip in order to attach a spout to your 5 litre can. Currently our office staff are working remotely so all orders no matter how small have to go via our warehouse where we have to pay a pick fee, a fulfilment fee and a minimum courier delivery charge and sending these clips out actually costs us money. Once we are back in the office again we will be able to post some smaller items (labels, clips) from there like we have done in the past. Until that point we advise all customers who need to purchase a 5 litre spout clip to do so at the same time as their spout and/or fuel can order. If a customer does this then they will not need to pay any extra delivery charges for the clip and the price is currently (as of Nov2020) only £2.38 inc VAT.
